The Curious Case of Moo Deng
If you are living in Southeast Asia and haven’t already caught the hype of the adorable pygmy hippo, Moo Deng, you might be living under a rock! In fact, she’s potentially trending as much as Taylor Swift in some markets!
Born on July 10, 2024, Moo Deng's name means "bouncy pig" in Thai. Since her birth, she has drawn considerable online attention, resulting in a substantial increase in zoo attendance and merchandise sales. The Khao Kheow Open Zoo reported a remarkable rise in visitors, with weekend attendance skyrocketing from a few hundred to over 10,000 shortly after her arrival.
Given that Moo Deng is not the only pygmy hippo though they are very much endangered, what makes her such a stand-out pygmy hippo celebrity? Why didn’t other pygmy hippos in other zoos and animal parks alike achieve the same level of fame?
Below is a deep dive into the curious case of Moo Deng’s fame.
1. Social Media Influence
Moo Deng first went viral after her caretake uploaded a video of her playful antics online and she shot to fame. Moo Deng's fame is largely driven by platforms like TikTok and Instagram, where clips of her playful behavior have attracted millions of views. The zoo's dedicated TikTok account has gained over 2.5 million followers, featuring Moo Deng's daily adventures. This combination of cuteness and viral potential has propelled her into the public eye globally and encourage other zoos around the world to start showcasing their own pygmy hippos! However, none have propelled to fame at the same scale as Moo Deng.
Moo Deng’s zoo has been keeping up the daily content posts and a live 24 hour video stream of her to ensure followers are kept entertained. They also created a sense of FOMO (fear of missing out) with photos of the huge crowd all flocking to see her in person.
2. Psychological Appeal
Some observers think it’s also largely due to the "baby schema" theory, which explains much of Moo Deng's allure. Her large eyes and round body evoke nurturing instincts in humans, making her appear endearingly cute. Research shows that such features activate pleasure and care-related emotional centers in the brain, heightening her appeal. However, she is not the only pygmy hippo that has such features, so what so special about Moo Deng then?
I personally think it’s also due to her distinctive personality where she’s literally bouncing around unpredictably in a comical manner, playfully biting her caretaker and just having her own quirks that perhaps weren’t captured or reflected in her fellow pygmy hippos.
3. Strategic Marketing
Several brands have quickly latched onto Moo Deng's popularity through engaging marketing campaigns.
Sephora Thailand released makeup products inspired by her rosy cheeks.
Local bakeries created Moo Deng themed pastries, which are seeing high demand.
Merchandise such as shirts, cushions and flip-flops featuring Moo Deng has been introduced quickly.
Other content creators started creating memes of Moo Deng, giving her even more air time and further adding onto her perceived unique personality
These initiatives not only boost brand visibility but further enhance Moo Deng's presence and appeal across various consumer markets.
4. Format of Moo Deng’s Content
Kudos to Moo Deng’s caretaker for creating such an engaging format to publicize Moo Deng and promote her antics. If you follow other zoos who have since started posting their own pygmy hippos, you will notice most are static photos that don’t quite have the same allure or impact.
You also don’t see as much interactions between those hippos and their caretakers, which I believe created another level of emotive content that brings her story to life.
Impact of Moo Deng’s Fame:
Moo Deng's rising popularity has brought significant financial benefits to Khao Kheow Open Zoo. Between September 1 and 25, ticket sales reached approximately 19.2 million baht (around $587,000). However, this fame has raised concerns about animal welfare, with reports of visitors disturbing Moo Deng by throwing objects into her enclosure. In response, the zoo has implemented measures such as limiting viewing times and installing CCTV to monitor her interactions with visitors.
Moo Deng’s fame has brought much needed attention to the plight of her endangered relatives and other animal species, which is an overall win (albeit it might not be forever) for the animals in general.
Moo Deng's viral success illustrates the intersection of social media combined with emotive content, the inherent appeal of cute animals playing into the human psychology, and opportunistic marketing. As her fame continues to grow, her story serves as a case study on the ability of modern digital culture to transform an animal into a celebrity while underscoring the responsibilities associated with such visibility.
For the lack of any other possible reason, I also think that in this current, somewhat turbulent time of conflicts and disputes, Moo Deng might be a solemn reminder of the importance of hope, innocence and simple joy to help us navigate life’s uncertainties and unpleasantries.
Mad About Marketing Consulting
Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.
Citations:
[1] https://midas-pr.com/unpacking-the-hype-how-moo-deng-broke-the-internet/
[2] https://www.bbc.com/news/articles/cy848292dr4o
[3] https://www.nationthailand.com/blogs/life/entertainment/40041811
[4] https://economictimes.indiatimes.com/news/international/world-news/baby-pygmy-hippo-moo-deng-wobbles-her-way-to-global-stardom/articleshow/113328689.cms
[5] https://www.scmp.com/week-asia/lifestyle-culture/article/3280818/thailand-zoo-defends-viral-baby-hippo-moo-deng-against-petas-captivity-claims
[6] https://timesofindia.indiatimes.com/blocksite.cms
[7] https://www.forbes.com/sites/amandakooser/2024/10/04/what-our-moo-deng-baby-hippo-obsession-says-about-humanity/
The Case of the Misunderstood MarTech and more…
Has marketing technology, content marketing and need for customer driven insights changed all that much in the last 4 years since I first wrote this post in 2020?
In 2020, I observed that companies were moving into Adobe experience management as their go-to content management platform. Come 2024, I am still experiencing some late bloomer companies especially in the content marketing game, now only moving into Adobe experience management or AEM for their content management platform in a bid to get ahead of the game in personalization of the customer experience and engagement.
They will soon be in for a surprise as AEM alone will not differentiate them from their competitors who are doing the exact same thing or have done the exact same thing as it’s after all a technology and a platform. It is merely an enabler but not the solution itself.
It doesn’t negate the need and the fact that it still boils down to having insightful and forward looking content that is useful to their customers. It certainly doesn’t negate the need for them to first have a close connection with their new and existing customers in order to know what kind of content matters to them above all the noise in the market. It certainly doesn’t remove the fact that you need a robust content pipeline to feed the hungry beast of a machine to fully maximize its capabilities especially in organic SEO and to supplement your SEM strategy.
That unfortunately is still a missing piece in lots of companies. Why is it so hard to get that thought provoking viewpoint? Why do so many so-called subject matter experts still behave and think they know it all when the truth is, they are merely regurgitating facts and what others are already saying or just passing the content strategy buck to their agencies? Why are companies who claimed to know their customers, not asking them the right questions in order to help them get the right answers?
Another common mistake is when companies don’t really know the full potential of a particular technology, including MarTech or marketing technology that they have and what they are investing in next.
What then happens is they start shopping for the next latest technology without first reviewing and fully understanding what they already have, how it’s being used, who has been using it and how it else it should actually be used. Often times, you’ll find the technology is perfectly fit for purpose but being used either by the wrong people or the wrong way. In addition, the existing organizational structure and culture might also not provide an ideal process of supporting its use.
But instead of changing that first, they start looking at the next big thing, adding to the mess of integration, implementation, adoption and usage problems that their employees and sometimes customers need to deal with. This leads to stack bloat.
4 years on and stack bloat is still a problem; in fact it has worsen and will continue to as even more MarTech tools get added to the market.
Therefore, instead of blindly investing in all sorts of MarTech tools and platforms, companies should also make sure they have the right objectives, people, processes and plans in place to fully maximize the capabilities of the MarTech. Else, they will end up with yet another white elephant and a misconception that it wasn’t a good enough technology. A case of the blind leading the blind is anything but fine.
Same goes for having the right expertise in who they hire to be thought leaders, spokespeople and making an effort to invest in getting consistent feedback and sentiments from both customers and prospects alike. This is to avoid an echo chamber situation, which is common in hierarchical organizations.
Ultimately, companies who wish to embark on their MarTech journey especially to better support their content marketing efforts need to look at it holistically and not cut corners on doing the needful. Start with your customers, then be clear with your objectives and then plan with a view to buffer for the what, who, where and how in terms of tools, processes and people in your organization.
About the Author
Mad About Marketing Consulting
Ally for CMOs, Heads of Marketing and C-Suites to work with you and your marketing teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.