Organizational Culture, Organizational Behaviour, Organizational Transformation, Employee Enablement, Change Management, People and Talent, People Management, Employee Attraction Jaslyin Qiyu Organizational Culture, Organizational Behaviour, Organizational Transformation, Employee Enablement, Change Management, People and Talent, People Management, Employee Attraction Jaslyin Qiyu

Workplace Culture Evolution: Toxic Work Cultures, Gaslighting and More

In today's hyper-competitive business landscape, workplace culture has emerged as the critical differentiator between organizations that thrive and those that merely survive. Let's dissect the key elements of cultural transformation and why it matters more than ever.

The Toxic Workplace Reality Check

Toxic workplace culture extends far beyond occasional office politics. It manifests through systemic dysfunction, where gaslighting and manipulation become normalized operating procedures. Think less "difficult boss" and more "calculated erosion of professional confidence." When managers consistently deny doing what is right then criticize team members for non-compliance, we're not witnessing simple miscommunication – we're seeing tactical psychological manipulation at work.

The Junior Employee Vulnerability Factor

Here's an uncomfortable truth: junior employees bear the brunt of toxic cultures, creating a problematic talent development pipeline. Why? They're navigating a perfect storm of vulnerabilities:

- Limited workplace navigation experience
- Strong validation needs
- Minimal support networks
- Heightened susceptibility to power dynamics

This combination creates a breeding ground for burnout and career stagnation – exactly what forward-thinking organizations must prevent.

The Leadership Imperative: Why Cultural Change Starts at the Top

Remember the garden analogy: organizational culture grows what leadership plants and tends. When toxic behaviors (weeds) go unchecked, they flourish. C-suite leaders aren't just cultural influencers – they're cultural architects. Their actions, not their words, set the template for organizational behavior.

Practical Steps for Leadership Evolution

For C-suite leaders and managers committed to cultural transformation:

1. Model Transparent Communication

- Share decision rationales openly
- Demonstrate accountability
- Create clear feedback channels

2. Implement Structural Safeguards

- Establish robust anti-harassment policies
- Create anonymous reporting systems
- Provide comprehensive mental health support

 3. Develop Leadership Capabilities

- Invest in emotional intelligence
- Build conflict resolution expertise
- Foster inclusive decision-making

The Customer-People Connection: A Strategic Necessity

Here's the business case that gets the CEO’s attention: customer experience will never exceed employee experience. I first learnt of this concept during my time in OCBC when I was part of the pioneer customer experience team. It has inspired my work ever since. The math is straightforward:

- Engaged employees = Delighted customers
- Toxic culture = Compromised customer service
- Healthy culture = Sustainable competitive advantage

Think about it: How can we expect employees operating in toxic environments to deliver exceptional customer experiences? They can't – and that's the bottom-line impact of cultural negligence.

Building Integrated Experience Systems

Modern organizations need frameworks that align employee and customer experiences:

1. Cultural Assessment Metrics

- Track employee experience indicators
- Map customer journey touchpoints
- Measure psychological safety
- Monitor engagement patterns

2. Communication Architecture

- Define clear information flows
- Set response expectations
- Create constructive feedback loops
- Enable cross-functional collaboration

3. Diverse Perspective Integration

- Establish mentorship programs
- Create inclusive dialogue forums with actionable and measurable steps
- Enable cross-cultural learning
- Foster innovation through diversity

The ROI of Cultural Excellence

The investment case is compelling:

- Reduced turnover costs
- Enhanced productivity
- Improved innovation through psychological safety
- Stronger employer brand- Higher customer satisfaction
- Sustainable competitive advantage

Moving Forward: The Integration Imperative

In today's experience economy, treating employee and customer experience as separate domains is a strategic mistake. The most successful organizations recognize these elements as an integrated system requiring holistic management.

Remember: Culture isn't just what you promote – it's what you permit. What's growing in your organizational garden?

The question isn't whether to prioritize culture transformation – it's how quickly you can make it happen before your competitor does.

What's your next move in creating a workplace that drives both employee and customer success?

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More
Social Media Strategy, Digital Marketing Transformation, Marketing Strategies, Generative AI Jaslyin Qiyu Social Media Strategy, Digital Marketing Transformation, Marketing Strategies, Generative AI Jaslyin Qiyu

The Rise of AI in Social Media: Transforming the Influencer Landscape

In today's rapidly evolving digital ecosystem, artificial intelligence is fundamentally reshaping how brands engage with audiences through social media. This transformation is particularly evident in the influencer marketing space, where AI is not just augmenting existing practices but creating entirely new paradigms for audience engagement. It’s reshaping how brands engage with audiences and manage their digital presence.

 Current Market Trends

The intersection of AI and social media influencing represents a significant shift in digital marketing dynamics. Recent data indicates that 46% of Gen Z consumers show increased interest in brands utilizing AI influencers, while engagement rates for AI-driven content often exceed traditional influencer metrics by up to 3x. Our analysis reveals that brands currently allocate approximately 25% of their total marketing budget to influencer marketing, with AI influencers emerging as a cost-effective alternative to traditional approaches. While human influencers commonly command premiums 40 times higher than their AI counterparts (ranging from $3,000 to $10,000 per month), the strategic value proposition extends beyond mere cost considerations. This trend reflects a broader market evolution where technological innovation meets changing consumer preferences.

Key Market Indicators:

- 46% increased interest among Gen Z consumers in AI influencer engagement

- 2.84% average engagement rate for AI influencers versus 1.72% for human counterparts

- Potential 30% reduction in content creation costs through AI implementation

- Significant scalability advantages across multiple platforms and time zones

 Key Developments:

1. Automated Content Generation: AI systems are now capable of creating highly engaging content that maintains consistent brand messaging while adapting to real-time audience feedback.

 2. Predictive Analytics Integration: Brands are leveraging AI to forecast content performance and optimize influencer campaigns with unprecedented precision.

 3. Cross-Platform Synchronization: AI enables seamless content distribution across multiple platforms while maintaining brand consistency.

 Case Studies: Asia Innovation in Action

The Asian region has emerged as a pioneer in AI influencer adoption, with several groundbreaking initiatives:

 1. Hailey K (Singapore)

Brand: Maxi-Cash
Focus: Sustainability and Luxury Goods

Implementation Strategy:

- Positioned as a virtual sustainability advocate
- Targets Millennial and Gen Z demographics
- Focuses on education about preloved luxury goods

 Results:

- Achieved 2.8x higher engagement than traditional influencers
- Successfully reached younger demographics (18-34)
- Drove significant increase in brand awareness for sustainable luxury and pre-loved goods

Key Learning: Demonstrates how AI influencers can effectively change the perception of traditional businesses amongst the younger, sustainability-conscious consumers.

2. Aina Sabrina (Malaysia)

Brand: Fly FM
Focus: First AI DJ in Malaysia

Implementation Strategy:

- Integrated AI personality with traditional radio format
- Developed cross-platform presence
- Created seamless online-offline interaction

Results:

- Pioneered new format for media engagement
- Successfully transitioned from AI DJ to virtual influencer
- Created new paradigms for content creation

Key Learning: Shows the potential for AI influencers to evolve across different media formats while maintaining audience connection.


3. Imma (Japan)

Brands: IKEA, Porsche
Focus: Fashion and Lifestyle

Implementation Strategy:

- Hyper-realistic design and personality
- Cross-industry collaboration strategy
- Cultural integration focus

Results:

- Multiple successful brand partnerships
- Industry-leading engagement rates
- Significant international recognition

Key Learning: Demonstrates the importance of authentic cultural integration in AI influencer development.

4. Ruby Gloom (Hong Kong)

Brands: Adidas and others
Focus: Cultural Fusion

Implementation Strategy:

- Blends traditional Chinese culture with modern aesthetics
- Focuses on fashion-forward content
- Emphasizes local market understanding and cultural nuances

Results:

- Successfully bridged traditional and modern elements
- Created unique positioning in crowded market
- Strong resonance with local audience

Key Learning: Highlights the importance of cultural authenticity in AI influencer design.

5. Rae (China)

Brands: Multiple on Instagram, TikTok
Focus: Beauty and Fashion

Implementation Strategy:

- Multi-platform engagement strategy
- Rapid content adaptation
- Strong focus on trending topics

Results:

- Rapid follower growth
- High engagement metrics
- Successful brand collaborations

Key Learning: Shows how AI influencers can effectively operate across multiple platforms while maintaining consistency.

6. Rozy (South Korea)

Brands: Lifestyle Content
Focus: Korea's First Virtual Influencer

Implementation Strategy:

- Comprehensive lifestyle content strategy
- Brand endorsement focus
- Relatable persona development

Results:

- Strong brand partnership portfolio
- High audience engagement
- Significant market influence

Key Learning: Illustrates the importance of developing a well-rounded personality for AI influencers.

 Implementation Insights from Case Studies

1. Cultural Integration and Localization

- Cultural nuances, dos and don’ts
- Platform preferences for muti-format adaptations
- Consumer behavior patterns paired with trending events

2. Brand Integration

- Alignment with brand values
- Consistent messaging across channels
- Authentic engagement reflecting understanding of human emotions

3. Technical Excellence

- High-quality visual representation
- Seamless platform integration
- Consistent performance across channels

4. Performance Measurement

- Engagement metrics and analytics to support future campaigns
- Brand impact and reputational scores
- ROI tracking and regular performance reviews

 Advantages of AI Integration

1. Cost Efficiency

   - Reduced long-term operational expenses

   - 24/7, Scalable content engagement and production capabilities

   - Minimized logistical overheads related to travel, accommodation and insurance costs tagged to human influencers

2. Brand Control

   - Consistent and unified brand messaging across platforms

   - Predictable behavior patterns

   - Enhanced risk mitigation through controlled and real-time content generation

 3. Technology Enablement

   - Natural Language Processing integration

   - Automated response systems

   - Advanced sentiment analysis capabilities

   - Real-time performance optimization and analytics

Navigating Challenges

While the advantages are compelling, organizations must address several key challenges:

1. Initial Investment Requirements

- High development costs, often involving expenses related to character design, 3D modeling, animation and voice synthesis
- Infrastructure setup requirements and costs associated with licensing fees or subscriptions ranging from $3K to $40K monthly
- Ongoing maintenance expenses ranging from $5K to $20K, including training and development, and technical maintenance

2. Authenticity Considerations

- Maintaining genuine audience connections with ethical guardrails
- Balancing automation with human touch and timely intervention
- Managing audience skepticism, which will inevitably grow, thus AI use disclosure transparency is critical

Human Influencer Evolution

Rather than replacing human influencers, AI is enabling their evolution through:

1. Enhanced Content Creation

- AI-assisted ideation
- Automated post scheduling
- Performance prediction tools

2. Analytics Integration

- Advanced audience insights
- Engagement pattern analysis
- ROI optimization

3. Workflow Automation

- Routine task management
- Response automation
- Content distribution

 Brand Protection Strategies

Organizations can strengthen their governance frameworks around the use of AI in social media through:

1. Centralized Control

- Unified messaging frameworks
- Automated compliance checks
- Real-time content monitoring

 2. Risk Management

- Predictive crisis detection
- Automated response protocols
- Brand safety algorithms and fraud detection

3. Performance Tracking

- Comprehensive analytics dashboards
- Sentiment analysis
- Impact measurement

Future Trends and Opportunities

The evolution of AI in social media points to several emerging trends:

1. Hybrid Approaches

- Integration of AI and human elements for collaborations
- Personalized content at scale with real-time sentiment analysis integration
- Enhanced audience segmentation and omnichannel engagement optimization

2. Technology Innovation

- Advanced natural language processing
- Improved visual generation
- Enhanced interaction capabilities

3. Ethical Considerations

- Transparent AI disclosure, stringent ethical guidelines and comprehensive risk management protocols
- Privacy protection and enhanced social media guidelines
- Authentic engagement preservation

Strategic Recommendations

For organizations looking to leverage AI in their social media strategy:

1. Start with Clear Objectives of Why AI and not AI as an end Goal

- Define specific goals to guide your implementation framework
- Establish comprehensive monitoring systems, success metrics
- Create implementation roadmap and develop clear AI influencer governance structures

2. Build Robust Infrastructure

- Invest in necessary technology
- Develop required capabilities and implement real-time analytics tracking
- Ensure scalability and create robust crisis management protocols

3. Maintain Balance and Control

- Blend automation with human insight supported by predictive modeling capabilities
- Preserve authentic connections and ethical guardrails
- Monitor and adjust strategies, and establish clear ROI measurement frameworks

For human influencers looking to tap on AI:

1. AI Integration Opportunities

   - Leverage AI for content optimization

   - Implement automated engagement tools

   - Utilize predictive analytics for campaign planning and demonstrate your effectiveness

 2. Competitive Differentiation

   - Focus on authentic connection development and niche topics/industries

   - Leverage personal expertise in niche markets

   - Combine AI efficiency with human creativity; use AI to inspire your approach not take over your identity

What’s Next?

The integration of AI in social media and influencer marketing represents a fundamental shift in how brands connect with audiences. Success in this evolving landscape requires a balanced approach that taps on AI’s technological capabilities while understanding its limitations and ensure authentic human connections are not lost in the process. Organizations must develop comprehensive frameworks that address both technical implementation and strategic considerations to maximize the potential of this emerging paradigm. Those that effectively navigate this transformation will be well-positioned to capture the opportunities presented in this dynamic market evolution.

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Citations:

https://www.marinsoftware.com/blog/how-to-use-ai-tools-for-effective-influencer-marketing

https://influencermarketinghub.com/ai-influencer-marketing-platforms/

https://sproutsocial.com/insights/ai-influencer-marketing/

https://influencermarketinghub.com/how-to-create-an-ai-influencer/

https://cubecreative.design/blog/partners/ai-influencer-marketing-evolving-role

https://coschedule.com/ai-marketing/ai-influencer-marketing

https://influencity.com/blog/en/ai-marketing-campaign-generator

https://stellar.io/resources/influence-marketing-blog/ai-influencer-marketing/

https://dreamfarmagency.com/blog/virtual-influencer-marketing/

https://www.agilitypr.com/pr-news/public-relations/6-ways-using-generative-ai-in-influencer-marketing-shapes-authentic-audience-engagement/

https://www.techmagic.co/blog/ai-development-cost/

Read More
Marketing Strategies, Marketing Planning Jaslyin Qiyu Marketing Strategies, Marketing Planning Jaslyin Qiyu

What B2B and B2C Marketing Can Learn From Each Other: A Two-Way Street

In today's interconnected business landscape, the traditional boundaries between B2B and B2C marketing are becoming increasingly blurred. Both sectors have developed unique strengths that, when cross-pollinated, can lead to remarkable results. Let's explore how these seemingly different worlds can learn from each other to create more effective marketing strategies.

 Part 1: What B2C Can Learn from B2B

1. Deep Value Proposition Development

Good B2B marketing excels at articulating concrete value and ROI. Take Salesforce, for example. Their marketing doesn't just promote a CRM system; they quantify how their solution can increase sales productivity by 29% and sales revenue by 37%.

Real-world application by a B2C brand: Peloton successfully adapted this B2B-style value proposition by highlighting not just their bike's features, but calculating the cost-per-class compared to boutique fitness studios, demonstrating long-term savings of $2,000+ annually for active users.

2. Relationship-Based Marketing

B2B's focus on long-term relationships has valuable applications in B2C marketing. Management consultancies like EY, Accenture and PWC’s enterprise relationships often span decades, involving regular check-ins, dedicated account managers, and customized solutions.

Real-world application: Amazon Prime is a perfect example of B2C adopting this approach, creating a premium membership tier that builds long-term relationships and stickiness through enhanced services, exclusive benefits, and priority support.

3. Educational Content Strategy

HubSpot's comprehensive educational resources have set the standard for B2B content marketing. Their free courses, certifications, and detailed guides establish them as an industry authority.

Real-world application: Apple has successfully adapted this approach through Apple Creative Studios, offering in-depth tutorials, workshops, and creative education that goes far beyond basic product instructions.

Part 2: What B2B Can Learn from B2C

1. Emotional Connection

B2C brands excel at creating emotional resonance. Nike's "Just Do It" campaign isn't about shoe specifications; it's about inspiration and the human potential.

Real-world application: IBM's "Let's Put Smart to Work" campaign successfully adapted this emotional approach to B2B, focusing on the human impact of their technology rather than just technical specifications.

2. User Experience Focus

Amazon's one-click ordering and Netflix's intuitive interface have set consumer expectations for seamless experiences.

Real-world application: Slack has revolutionized B2B software by bringing B2C-level user experience to workplace communication, making complex team collaboration feel as easy as texting friends.

3. Social Media Engagement

B2C brands like Wendy's have mastered the art of engaging social media presence with their witty Twitter exchanges and viral content.

Real-world application: Adobe has successfully adapted this approach for B2B, creating engaging social content that showcases creative work made with their tools, sparking conversations and building community among professional users.

Key Implementation Strategies

1. Start Small, Test Often

- Begin with one cross-sector strategy
- Measure results carefully
- Adjust based on feedback

2. Know Your Limits

- Not every B2C tactic will work in B2B (and vice versa)
- Consider your audience's expectations
- Maintain professional standards while innovating purposefully

3. Focus on Integration

- Don't completely abandon your sector's proven strategies
- Blend new approaches with existing successful tactics
- Create a unique hybrid approach that works for your brand

The Future is Hybrid

The most successful marketing strategies of tomorrow will likely be those that effectively blend the best of both B2B and B2C approaches. As the line between professional and personal life continues to blur, especially in our digital world, marketing must evolve to meet these changing dynamics.

Remember: The goal isn't to completely change your marketing approach, but rather to thoughtfully adapt proven strategies from other sectors to enhance your existing framework.


Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More
Social Media Strategy, Brand Strategy, Demand Generation Marketing, Leads Generation Marketing, Content Marketing, Marketing Jaslyin Qiyu Social Media Strategy, Brand Strategy, Demand Generation Marketing, Leads Generation Marketing, Content Marketing, Marketing Jaslyin Qiyu

The Evolution of Out-of-Home Advertising: From Traditional to Digital to “Fake”

The Out-of-Home (OOH) advertising landscape in Asia is undergoing a remarkable transformation, with investments and innovations reshaping how brands connect with audiences in public spaces. Let's explore this evolution and the emergence of an intriguing new trend: Fake Out-of-Home (FOOH) advertising.

The Asian OOH Market: A Growing Investment

The Asian OOH advertising market demonstrates robust growth, with the average ad spending per capita projected to reach US$3.71 in 2024. In specific markets like Hong Kong, traditional billboard advertising costs can range from US$19,000 to US$128,000, while Singapore sees monthly rates between US$2,000 and US$15,000 for premium locations.

The Digital Revolution in OOH

The transition from traditional to Digital Out-of-Home (DOOH) advertising marks a significant shift in the industry. The Asia-Pacific DOOH market is set for explosive growth, expected to expand from US$19.26 billion in 2024 to US$34.45 billion by 2029, reflecting a remarkable CAGR of 12.34%. This growth is driven by enhanced data capabilities, programmatic advertising, and the ability to deliver more targeted, dynamic content.

Enter FOOH: The Next Evolution

Fake Out-of-Home advertising represents the latest innovation in the OOH space. Unlike traditional or digital OOH, FOOH creates the illusion of outdoor advertisements that don't physically exist, leveraging technologies like CGI and augmented reality to create shareable, viral content.

How FOOH Works

FOOH campaigns typically involve:

- Creating hyper-realistic digital content that appears to exist in real-world locations
- Utilizing advanced CGI and AR technologies
- Designing content specifically for social media amplification
- Blending reality with digital elements to create surprising, shareable moments

The Technology Behind FOOH

FOOH is powered by:

- Advanced Computer-Generated Imagery (CGI)
- Augmented Reality (AR) technology
- High-quality video production
- Social media integration tools

Success Stories in FOOH

Several major brands have successfully leveraged FOOH:

- Mattel's Barbie campaign in Dubai featuring a giant walking Barbie
- Maybelline's Sky-High mascara campaign across New York City and London
- JD Sports' creative Big Ben activation
- Marvel's Spider-Man 2 launch in Paris

WE-AR's FOOH Success: The Chupa Chups Case Study

A notable example of FOOH's potential is WE-AR's collaboration with Chupa Chups. The campaign, set against Seoul's Seokchon Lake, featured a virtual Ferris wheel that would have been cost-prohibitive to construct in reality. The campaign achieved remarkable success with 10 million cumulative views, demonstrating FOOH's ability to create impactful, shareable content at a fraction of the cost of traditional OOH installations. View the campaign here. Read about their Case Study here.

FOOH vs Traditional OOH: Key Advantages and Disadvantages

Advantages of FOOH:

- Lower production and placement costs
- Greater creative flexibility
- Higher viral potential
- Enhanced engagement through social media
- Easier to modify and update content

Disadvantages of FOOH:

- Limited to digital viewing
- Requires social media distribution
- May not reach traditional OOH audiences
- Dependent on digital engagement

As the advertising landscape continues to evolve, FOOH represents an exciting frontier that combines creativity, technology, and social media engagement to create memorable brand experiences. While traditional OOH and DOOH remain valuable, FOOH offers a new way for brands to capture attention and drive engagement in an increasingly digital world. Curious about how you can marry the best of both worlds? Have a chat with us!

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Citations:

[1] https://www.statista.com/outlook/amo/advertising/out-of-home-advertising/asia

[2] https://adintime.hk/en/blog/2024-guide-outdoor-advertising-ooh-costs-in-hong-kong-n124

[3] https://adintime.com/en/blog/ooh-out-of-home-formats-and-rates-n35

[4] https://www.billboardsin.com/market/singapore-singapore-singapore/billboards/

[5] https://www.statista.com/outlook/amo/advertising/out-of-home-advertising/southeast-asia

[6] https://www.mordorintelligence.com/industry-reports/asia-pacific-digital-out-of-home-dooh-market

[7] https://mediaonemarketing.com.sg/out-of-home-advertisement-work-singapore/

[8] https://www.marketingcharts.com/cross-media-and-traditional-232272

Read More
Brand Strategy, Brand Transformation, Brand Marketing, Loyalty Marketing Jaslyin Qiyu Brand Strategy, Brand Transformation, Brand Marketing, Loyalty Marketing Jaslyin Qiyu

The Mercedes Chicken Ad: When Viral Marketing Ruffles Luxury Feathers

When Mercedes-Benz released their "Chicken" advertisement featuring chickens dancing to Diana Ross while demonstrating their Magic Body Control suspension system in 2013, they created more than just a viral moment - they sparked a fascinating case study in automotive marketing, competitor response, and brand positioning.

 The Creative Concept and Its Impact

 Created by German agency Jung von Matt/Neckar, the advertisement took a unique approach to demonstrating Mercedes' sophisticated suspension technology. By showing chickens maintaining perfectly stable heads while their bodies moved to music, the ad created an entertaining parallel to how the Magic Body Control system works in Mercedes vehicles.

 The numbers speak for themselves:

- Over 26 million views across social media platforms
- Winner of Auto Express's "Best Car Ad of the Year" with 51% of reader votes
- Generated significant organic social media buzz and discussion

 The Criticism: Entertainment vs. Value Proposition

 Despite its viral success, the advertisement faced several legitimate criticisms:

 1. Product Information Gap: The ad prioritized entertainment over clearly explaining the technology's benefits to drivers. While viewers remembered the dancing chickens, the meaning behind this was lost on some, who struggled to connect this to the actual value of the suspension system. Personally, to me, it was clever and cheeky and more related to their value proposition than the Jaguar advertisement.

 2. Brand Alignment Concerns: Critics argued that the whimsical nature of dancing chickens didn't align with Mercedes' prestigious brand image. The luxury automotive sector typically emphasizes sophistication and engineering excellence - elements that some felt were overshadowed by the advertisement's playful approach. Again, we might be splitting hairs here and bordering on being snobbish with this line of thinking.

 3. Originality Concerns: The concept wasn't entirely new, as FujiFilm had previously used chicken head stability to demonstrate their camera stabilization technology. This raised questions about creative integrity in advertising. This to me is the biggest issue though some might argue that it’s similar to using say a fast-running animal to demonstrate speed, which is quite common. Chickens in this case, is rarely used in that context.

 The Jaguar Response: A Lesson in Competitive Marketing

Ironically, Jaguar came up with its own ad to show a Jaguar eating the chicken. Their response ad, showing a jaguar eating the chicken and promoting "cat-like reflexes," achieved approximately 2 million views - significantly less than Mercedes' original. Jaguar's attempt to capitalize on Mercedes' viral moment provides interesting insights into competitive marketing dynamics.

This disparity in engagement highlights an important marketing principle: derivative content, even when clever, rarely achieves the same impact as the original. Ironically, Jaguar's response may have actually reinforced Mercedes' market position by drawing more attention to the original campaign.

 Critical Lessons for Brands

 1. Balance Entertainment with Brand Messaging

- Viral potential shouldn't overshadow core brand values
- Complex features need clear, compelling value communication
- Entertainment should enhance, not replace, product understanding

2. Brand Consistency Matters

- Even successful viral content needs to align with brand positioning
- Luxury brands can maintain their sophisticated image without losing their creativity and sense of humour
- Innovation in advertising shouldn't compromise brand identity

 3. Competitive Responses

 - Response campaigns need strong independent value propositions
- Timing and execution are crucial for competitive marketing
- Simply riding on a competitor's success rarely yields equal results

 4. Ethics and PR

- Mercedes' transparency about animal welfare (the chickens were well-cared for and even laid eggs during filming) added positive PR
value
- Ethical considerations can enhance campaign success
- Behind-the-scenes positivity can create additional marketing opportunities

 Conclusion

The Mercedes "Chicken" advertisement represents both the opportunities and challenges of viral marketing in the luxury sector. While it achieved remarkable reach and engagement, it also raises important questions about brand alignment and value proposition communication.

 For marketers, this case study demonstrates that viral success alone doesn't guarantee effective brand communication. The key lies in finding the sweet spot between entertainment value and brand message - a balance that becomes increasingly crucial as brands compete for attention in the digital age.

 The campaign's legacy serves as a reminder that even highly successful viral content should be evaluated against broader brand strategy goals. As the consumer industry continues to evolve, maintaining this balance between innovation in marketing and brand consistency will become ever more critical for success.

Curious about the Mercedes chicken ad versus the Fujifilm ad? Watch them here for yourself:

-  Mercedes

- FujiFilm

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Citations:

  • https://digitalsynopsis.com/advertising/mercedes-benz-chicken-magic-body-control/

  • https://www.campaignlive.co.uk/article/mercedes-chicken-crowned-best-car-ad-year-auto-express/1303871

  • https://www.caranddriver.com/news/a15368820/mercedes-benz-chicken-magic-body-control-commercial-a-pluckin-rip-off-the-ad-section/

  • https://www.linkedin.com/pulse/mercedes-benzs-chicken-ad-dancing-feathers-stability-yash-dixit-9mk3f

  • https://blogs.ubc.ca/ian0623/2013/10/10/mercedes-benz-magic-body-control/

  • https://www.branding.news/2020/11/05/tbt-whats-the-resemblance-between-a-mercedes-car-and-a-chicken/

  • https://www.campaignlive.co.uk/article/mercedes-uses-disco-chickens-prove-driving-comfort/1213633

  • https://economictimes.indiatimes.com/mercedes-benz-new-campaign-demonstrates-chickens-steady-head/articleshow/23768861.cms

  • https://www.cars.com/articles/jaguar-spoofs-mercedes-chicken-ad-1420663037124/

Read More
Go To Market, Marketing Strategies, Strategic Planning, Marketing Budget Planning, Marketing Planning Jaslyin Qiyu Go To Market, Marketing Strategies, Strategic Planning, Marketing Budget Planning, Marketing Planning Jaslyin Qiyu

Strategic Marketing Budget Planning: Beyond the Numbers

Marketing Planning Framework 

In today's dynamic business landscape, effective marketing budget planning isn't just about allocating dollars—it's about making strategic investments that drive sustainable growth. As marketing leaders plan their annual budgets, it's crucial to take a holistic approach that considers past performance, customer journey, and team development.


Learning from the Past to Shape the Future

One of the most common pitfalls in marketing planning is the "rinse and repeat" approach. While it's tempting to simply duplicate last year's budget allocation, this strategy often leads to stagnation and missed opportunities. Historical performance analysis should serve as a guide, not a template.

Consider these key questions when reviewing past performance:

- Which campaigns delivered the highest marketing and business ROI?

- Where did we see diminishing returns?

- What channels consistently underperformed?

- Which initiatives showed promising early results but needed more time to mature?


By critically analyzing past performance, you can identify patterns, eliminate ineffective spending, and redirect resources to higher-potential opportunities.


Balancing Acquisition and Retention: The Growth Equation

While new customer acquisition often takes center stage in marketing discussions, sustainable growth requires a balanced approach. Your marketing budget should reflect the full customer journey and lifecycle - from awareness to advocacy.

Here's why this balance is crucial:

- Acquisition programs build market share and bring fresh revenue streams

- Retention initiatives typically cost less and yield higher ROI

- Satisfied existing customers become brand advocates, reducing acquisition costs

- Diversified programs provide stability during market fluctuations, especially when budgets are cut

Smart budget allocation means investing in both compelling acquisition campaigns and robust retention programs that nurture customer relationships and maximize lifetime value.


Investing in Your Greatest Asset: Your Team

 

A often-overlooked aspect of marketing budget planning is employee development. In an era of rapid technological change and evolving consumer behaviors, your team's capabilities can make or break your marketing success. Similarly, it cost more to hire and onboard new employees than to retain and cultivate existing ones.

Consider allocating budget for:

- Professional development and certifications

- Marketing technology training

- Industry conferences and workshops

- Team building and creativity sessions

- Tools and resources that enhance productivity

When you invest in your team's growth, you're not just building skills—you're fostering innovation, improving retention, and creating a culture of continuous improvement.


Building a Future-Proof Marketing Budget

Effective marketing budget planning requires a strategic balance of historical insights, customer-centric thinking, and people development. By taking this comprehensive approach, you can create a budget that not only drives immediate results but also builds long-term marketing capabilities.

Remember these key principles:

- Use historical data as a guide, not a constraint

- Balance acquisition and retention investments

- Include employee development as a core component

- Maintain flexibility for emerging opportunities and changing needs

- Document and measure everything

By embracing this holistic approach to budget planning, you'll be better positioned to navigate market changes, seize new opportunities, and build a sustainable competitive advantage.

The most successful marketing organizations understand that true growth comes from a powerful combination of smart strategy, customer focus, and invested talent. As you plan your next marketing budget, consider how each dollar can contribute to this winning formula.

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More
Brand Strategy, Marketing Strategies, Marketing Transformation, Customer Value Proposition Jaslyin Qiyu Brand Strategy, Marketing Strategies, Marketing Transformation, Customer Value Proposition Jaslyin Qiyu

Jaguar's Bold Rebrand: A Critical Analysis of its Electric Evolution

In a move that has sparked considerable debate across the automotive industry, Jaguar recently unveiled a dramatic rebranding initiative that signals its transition to an all-electric future. While the intention behind this transformation is clear, the execution has left many questioning whether the iconic British automaker may have steered off course in its pursuit of modernization.

 The Backlash: Why Folks Think the Rebrand Missed the Mark

The most immediate criticism of Jaguar's rebranding effort centers on a peculiar omission: cars themselves. The promotional campaign, featuring models in vibrant outfits and abstract visuals, notably lacks any representation of Jaguar's automotive heritage or future vehicles. This absence prompted Tesla CEO Elon Musk to pointedly ask, "Do you sell cars?"—a sentiment that resonated with many observers.

The disconnect between the brand's heritage and its new identity has led to concerns about alienating its existing customer base. Industry estimates suggest that only 10-15% of current Jaguar owners might remain loyal to the brand post-rebrand, highlighting the risks of such a dramatic departure from tradition.

Understanding the Vision: The Strategy Behind the Change

Despite the criticism, Jaguar's rebranding effort seems rooted in a clear strategic vision. The company is preparing for a complete transition to electric vehicles by 2026, with plans to launch three new electric models. This ambitious transformation isn't just about changing powertrains—it represents a fundamental shift in how Jaguar positions itself in the luxury market.

The new branding, centered around the concept of "Exuberant Modernism," aims to attract a younger, more diverse, and so-called “design-centric” audience, though that itself can be rather subjective. The company is deliberately creating what it calls a "fire break" between its traditional identity and its electric future, signaling a clean break from its past.

Beyond the Logo: Changes in Jaguar's Core Proposition

A rebrand is only as good as the value proposition, so let’s examine what that looks like. The rebrand reflects deeper changes in Jaguar's product strategy and market positioning. The company is moving upmarket, targeting the ultra-luxury segment with its upcoming electric vehicles. These new models will feature:

- A dedicated electric vehicle platform (JEA - Jaguar Electronic Architecture)
- Advanced battery systems offering ranges potentially exceeding 700 km
- Cutting-edge technology integration
- A minimalist design philosophy emphasizing modern luxury

 However, they aren’t really launching their new EV line-up yet till mid 2026; in fact they are phasing out their existing EV models.

Competitive Analysis: How Does the Current Jaguar Stack Up?

Looking at Jaguar's current electric offering, the I-PACE, provides insights into the challenges ahead. While competent, the I-PACE's 246-mile range currently falls short of key competitors:

- BMW iX: 324 miles
- Hyundai Ioniq 5: 303 miles
- Audi Q8 e-tron: 265 miles

Pricing also reveals a competitive challenge. The I-PACE starts at $73,375, positioning it above the Tesla Model Y ($52,990) and Mercedes-Benz EQB ($54,500), but below the BMW iX ($84,100) and Porsche Taycan Cross Turismo ($95,000).

Perhaps the rebrand is more to take the attention away from their current lack of a clear value proposition OR is it more a clever way to remind everyone that they still exist?

What Could Have Been Done Better?

While Jaguar's ambition to reinvent itself for an electric future is commendable, several aspects of the rebrand could have been handled more effectively:

1. Balance Heritage with Innovation: Rather than completely divorcing itself from its past, Jaguar could have demonstrated how its legacy of performance and luxury evolves in an electric era.

2. Benefit-Centric Communication: The rebrand could have maintained a stronger focus on vehicles while still embracing modern design elements and diversity.

3. Clear Value Proposition: The campaign could have better articulated how Jaguar's new direction translates into tangible benefits for luxury car buyers.

4. Gradual Transition: A more evolutionary approach might have helped maintain existing customer loyalty while attracting new audiences. Personally, I’m not a car person but the first impression looking at their campaign reminds me of a Gucci or Balenciaga Ad, so I’m not sure just how creative or original that really is in essence.

5. Don’t Rebrand – Yet: Maybe a more obvious approach would just be to not have the rebrand yet till their new EV line-up is ready. 1.5 years is a long time to try and sustain the hype and buzz.

6. Use Creative Territory Testing: It’s not explicitly known if they have done this but in major rebrands, companies often validate their creative direction through targeted consumer testing, gauging emotional resonance and initial responses from their desired audience segments.

 Looking Forward

Jaguar's rebrand represents one of the most ambitious transformations in automotive history. While the execution has faced criticism, the underlying thinking —positioning Jaguar as a leader in ultra-luxury electric vehicles—shows promise for some. The true test will come with the launch of its new electric models in 2026, if people are willing to wait that long and if technology hasn’t surpassed what they are doing by then.

 For a brand with such rich heritage, the path to modernization doesn't necessarily require abandoning its past. Instead, success may lie in showing how Jaguar's legendary commitment to performance, luxury, and design can evolve to meet the demands of an electric future while maintaining the essential character that has made the brand special for generations.

The automotive industry is watching closely as Jaguar attempts this bold transformation. Whether this rebrand will be remembered as a misstep or a visionary move largely depends on the execution of its promised electric vehicles and their ability to deliver on the brand's new promise of "exuberant modernism" while maintaining the excellence expected of a luxury automaker.

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.


Citations:

Read More
Demand Generation Marketing, Loyalty Marketing, Brand Strategy, Marketing Strategies, Go To Market Jaslyin Qiyu Demand Generation Marketing, Loyalty Marketing, Brand Strategy, Marketing Strategies, Go To Market Jaslyin Qiyu

The Art of the Queue: How Brands Turn Waiting Lines into Marketing Gold

In an era of instant digital gratification, there's something peculiarly fascinating about seeing hundreds of people voluntarily waiting in line for hours or even days. From the latest iPhone launches, exclusive streetwear drops to a seemingly humble bubble tea, these queues have become a powerful marketing phenomenon that continues to shape consumer behavior and brand perception.

 The Strategic Queue: A Marketing Masterstroke or A Tacky Stunt?

 Yes, companies do pay people to queue for their launches – a practice known as "line sitting" or "professional queuing." This tactic has evolved from a spontaneous occurrence into a sophisticated marketing strategy that creates buzz, generates media attention, and fuels FOMO (fear of missing out) among consumers.

Masters of the Queue: Brands That Set the Standard

Several brands have perfected the art of queue-based marketing:

1. Apple: The tech giant's iPhone launches are legendary, with companies paying line-sitters $100-250 per day. Apple subtly encourages these queues by providing amenities to these sitters and having staff engage with the crowds, creating a festival-like atmosphere.

 2. Supreme: The streetwear brand has built its entire business model around artificial scarcity and long lines. The "Supreme drop" has become a cultural phenomenon, with professional line-sitters earning substantial amounts to wait for limited releases.

 3. Gaming Console Launches: Both Sony and Microsoft orchestrate elaborate launch events for their PlayStation and Xbox releases, combining long queues with midnight launch parties and exclusive giveaways.

 4. F&B Launches: Food and beverage is an essential item and in places where they are the first to be launched in the country, especially if it’s a renowned brand elsewhere, be it doughnuts, cream puffs, burgers or bubble tea, you can expect queues of people that help add to the hype of the official launch. Some are puzzling while some might be ‘genuine’ buzz created organically; you be the judge of that!

The Asian Queue Revolution

The practice of professional queuing has reached new heights in Asia, where it's not just a marketing tactic but a legitimate service industry:

 Japan

- Professional line-sitters ("yoyaku-tetsuke") are in high demand for limited-edition food items and restaurant openings

- Sushiro famously paid people to form queues when launching new locations to create a "popular restaurant" image

- Pokemon merchandise releases regularly generate massive queues

 China

- "Paipai" (professional queuers) are organized through sophisticated apps and WeChat groups

- Luxury brands frequently employ this tactic for product launches

- Real estate developers use paid queuers to create artificial buying frenzies

- Some malls and restaurants hire fake customers to appear consistently busy

 Singapore

- The "kiasu" (fear of missing out) culture drives queue marketing

- Property launches and restaurant openings regularly employ professional queuers

- The Shake Shack opening saw paid queuers waiting for days

- Hello Kitty promotions at McDonald's led to the development of professional queue management systems

 The Rise of Queue-as-a-Service

A fascinating spin-off of this phenomenon is the emergence of professional queuing services where consumers pay others to wait in line for them. In Bangkok, "queue-fixers" charge around 700 baht ($27) to secure spots at popular Michelin-starred restaurants. Singapore's iQueue startup offers services ranging from $20 for one hour to $250 for 18 hours of queuing.

 Digital Evolution: The Virtual Queue

Modern brands have adapted queuing psychology to the digital realm:

- Harry's razor company generated 100,000 sign-ups in a week through a virtual waiting list

- Robinhood gained nearly a million users pre-launch through a gamified referral queue system

- Monzo created engagement through a transparent waiting list where users could see their position

 Effectiveness and Considerations

When executed well, queue marketing can:

- Generate substantial earned media coverage

- Create social proof of product demand

- Build community among brand enthusiasts

- Drive social media engagement through user-generated content

- Establish product exclusivity and desirability

 Key Considerations Before Implementation

It might sound like a quick win and low hanging fruit to take advantage of but is it suitable for all brands?

 1. Authenticity: While paid queuers can jumpstart interest, the strategy works best when there's genuine consumer demand to sustain it.

 2. Market Fit: Queue marketing is most effective for products with strong appeal against scarcity and/or affordability.

3. Cultural Context: What works in Singapore might not work in New York – understand your market's relationship with the queuing culture.

4. Resource Management: Ensure proper crowd management, safety measures, and amenities for waiting customers as this might backfire on you socially if the other organic customers are unhappy and start complaining.

5. Digital Integration: Consider how physical queues can be amplified through social media and digital engagement.

6. Brand Alignment: The strategy should align with your brand's positioning and values. Not all brands think “queues” equal desirability.

 How This Trend will Evolve

As consumer behavior continues to evolve, the art of queue marketing adapts accordingly. While some brands are moving away from physical queues in favor of digital alternatives, others find continued value in creating these obvious spectacles of demand.

The key lies in understanding your audience and crafting experiences that transform the simple act of waiting into a memorable brand moment. Hai Di Lao does this pretty well and turn it into almost like their trademark queuing experience for customers by providing them with snacks, refreshments and even nail services.

 Whether physical or digital, the psychology behind queue marketing remains powerful: people value what they have to wait for, and the sight of others waiting makes us wonder what we might be missing out on.

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.


Citations:

  • https://kickofflabs.com/blog/5-small-businesses-made-it-big-with-prelaunch

  • https://www.prefinery.com/blog/referral-programs/prelaunch-campaign/examples/saas/

  • https://www.convinceandconvert.com/digital-marketing/how-to-create-buzz/

  • https://fastercapital.com/topics/creating-a-buzz-with-exclusive-launch-events.html

  • https://viral-loops.com/blog/buzz-marketing/

  • https://queue-it.com/blog/influencer-marketing-strategy-product-launch/

  • https://www.straitstimes.com/asia/se-asia/queue-fixers-help-tourists-stomach-long-lines-at-bangkok-s-michelin-rated-eateries

  • https://newsroom.airasia.com/news/2023/3/2/say-goodbye-to-restaurant-queues-with-airasia-super-apps-queuing-service

  • https://sg.news.yahoo.com/new-service-singapore-lets-pay-someone-queue-100357551.html

  • https://www.asiaone.com/business-wires/because-everything-also-need-queue-singapore-startup-will-do-it-you-20-hour

  • https://cnalifestyle.channelnewsasia.com/living/htb-service-help-buy-professional-queuer-concert-tickets-392956

Read More
Marketing Strategies, Sales and Marketing Alignment, Go To Market, Digital Transformation Jaslyin Qiyu Marketing Strategies, Sales and Marketing Alignment, Go To Market, Digital Transformation Jaslyin Qiyu

The Evolution of the 7Ps: Timeless Wisdom in the Digital Age

After decades of witnessing marketing trends rise and fall like tides, one truth remains constant: the fundamentals remain while the methods evolve. In an era where artificial intelligence, social media, and digital transformation dominate business conversations, the 7Ps of marketing—Product, Price, Place, Promotion, People, Process, and Physical Evidence—continue to serve as our compass through the stormy seas of digital transformation and evolution.

 The Foundation: Ancient Wisdom Meets Modern Reality

 Like a well-designed blueprint, the 7Ps were developed as an extension of the original 4Ps to better address the service industry's needs. Today, these principles aren't just elements of a framework; they're the pillars upon which all meaningful market connections are built, providing a comprehensive structure for developing and executing marketing strategies, regardless of whether you're selling physical products, digital services, or hybrid solutions.

 The Digital Metamorphosis of Each P

 1. Product: From Matter to Mind

Then: Focused primarily on tangible features and benefits

Now: Where once we crafted tangible goods with our hands, we now shape digital experiences with our minds. Products constantly evolve with each user interaction, encompassing:

- Digital products and SaaS solutions

- Hybrid offerings with digital companions

- Data-driven development cycles

- Real-time customer feedback loops

 

2. Price: The Art of Value Exchange

Then: Traditional pricing models based on cost-plus or market-based strategies

Now: Pricing has transformed into a sophisticated dance of algorithms, propensity and psychology, featuring:

- Dynamic pricing powered by AI algorithms

- Subscription-based models

- Freemium strategies

- Microtransactions

- Real-time market response capabilities

3. Place: The Infinite Marketplace

Then: Physical distribution channels and retail locations

Now: The marketplace has transcended physical boundaries, becoming an omnipresent reality where digital and physical realms intertwine:

- Omnichannel presence

- E-commerce platforms

- Mobile apps

- Social commerce

- Seamless online-offline integration

 4. Promotion: The New Storytelling

Then: Traditional advertising and marketing communications

Now: We've moved from monologue to dialogue, from broadcast to conversation:

- Content marketing and storytelling

- Social media engagement

- Influencer partnerships

- Personalized digital campaigns

- Data-driven optimization

- Community-driven narratives

 5. People: The Human-Digital Symphony

Then: Focus on staff training and customer service

Now: Every digital touchpoint must be imbued with human understanding:

- Virtual assistants and chatbots

- Social media community managers

- Influencer partnerships

- Technology-augmented human support

- Community building

 6. Process: The Hidden Architecture

Then: Standard operating procedures and service delivery protocols

Now: The processes that once lived in dusty manuals now flow through digital veins:

- Automated workflows

- AI-driven decision-making

- Data and AI-powered customer journeys

- Real-time adaptability

- Seamless integration

 7. Physical Evidence: The Digital Gateway

Then: Store layout, branding materials, and physical touchpoints

Now: Every interaction builds trust in an increasingly virtual world:

- User interface design

- Website experience

- Mobile app functionality

- Digital brand presence

- Virtual and augmented reality experiences

 The Impact of Modern Technologies

The true power of modern marketing lies in how we weave together four key technological advances:

 1. The MarTech Ecosystem

- Marketing automation platforms

- Customer relationship management systems

- Analytics and reporting tools

- Attribution modeling

- Integrated tech stacks

 2. The Data Symphony

- Real-time customer insights

- Predictive analytics

- Behavioral tracking

- Performance optimization

- Pattern recognition

- Business and consumer intelligence

 3. The Platform Paradigm

- E-commerce integration

- Mobile-first approaches

- Cloud-based solutions

- API ecosystems

- Cross-platform and omnichannel consistency

 4. The Social Fabric

- Community building

- User-generated content

- Influencer partnerships

- Social commerce

- Digital word-of-mouth

 Looking into the Marketing Horizon

 As we stand at the crossroads of tradition and innovation, remember this: while the tools will continue to evolve, the principles remain eternal. The successful marketers of tomorrow will be those who can honor the wisdom of the past while embracing the possibilities of the future.

 The future will likely bring further evolution as technologies like augmented reality, virtual reality, and artificial intelligence mature. However, the 7Ps aren't just a framework – they're a lens through which we can understand the eternal dance between business and consumer. As we venture into new frontiers, let these principles be our north star.

 The key to success isn't just adopting new technologies—it's understanding how these innovations can be integrated into a comprehensive marketing strategy that addresses all seven Ps in a cohesive and customer-centric way. In marketing, as in life, the more things change, the more we need to stay grounded in fundamental truths.

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More
Demand Generation Marketing, Leads Generation Marketing, Marketing Strategies, Retail Marketing, Customer Based Selling, Loyalty Marketing Jaslyin Qiyu Demand Generation Marketing, Leads Generation Marketing, Marketing Strategies, Retail Marketing, Customer Based Selling, Loyalty Marketing Jaslyin Qiyu

Singles' Day: From University Tradition to Asia's Biggest Shopping Festival

In an era where shopping festivals dominate the retail calendar, Singles' Day stands out as a remarkable phenomenon in Asia that transformed from a quirky university celebration into Asia's largest shopping event. Let's explore how this cultural phenomenon evolved and its impact on modern retail.

 The Origins: An Inclusive Celebration of Singlehood

Singles' Day began in 1993 at Nanjing University in China when four male students decided to create an anti-Valentine's Day celebration. They chose November 11 (11/11) because the number "1" resembles a "bare stick" – Chinese slang for an unmarried individual. What started as a light-hearted response to couple-centric celebrations quickly spread across universities and evolved into a broader cultural phenomenon celebrating self-love, independence and empowerment.

 The Retail Revolution: Alibaba's Game-Changing Move

The transformation of Singles' Day into a shopping extravaganza began in 2009 when Alibaba's CEO, Daniel Zhang, saw its commercial potential. What started with just 27 merchants has grown into the world's largest shopping event, surpassing both Black Friday and Cyber Monday combined, particularly in Southeast Asia and China.

Alibaba's innovative approach included:

  • Celebrity-driven promotional events featuring global stars

  • Large-scale televised galas

  • Integration of online and offline shopping experiences

  • Advanced logistics capabilities handling hundreds of thousands of transactions per second

 How Brands Maximize Singles' Day Sales

Today's successful brands employ sophisticated strategies that blend commercial success with the festival's cultural essence:

1.       Early Preparation

-          Launch teaser campaigns weeks in advance
-          Create urgency and sense of FOMO (fear of missing out) through flash sales and limited-time offers
-          Design "self-gifting" packages that celebrate personal milestones and self-love

2.       Cultural Integration

-          Develop campaigns that celebrate independence and self-empowerment
-          Partner with Key Opinion Leaders (KOLs) or social influencers who embody confident, single lifestyle
-          Create content that resonates with the modern definition of singlehood
-          Leverage local social media platforms with targeted messaging

3.       Enhanced Shopping Experiences

-          Host interactive livestreaming events featuring singles' lifestyle content
-          Implement gamification elements that celebrate individual achievements
-          Design "treat yourself" promotions that align with self-care themes
-          Create virtual try-on experiences for solo shoppers

 4.       Community Building

-          Organize virtual social events for singles to connect
-          Create exclusive shopping groups for single professionals
-          Develop reward programs that celebrate personal independence
-          Host digital workshops on self-development and lifestyle enhancement

 5.       Strategic Messaging

-          Frame products as investments in personal growth
-          Create bundles that complement solo living
-          Develop marketing narratives around self-love and empowerment
-          Design exclusive "singles-first" product launches

 6.       Digital Innovation

-          Implement AI-powered personal shopping assistants
-          Create virtual shopping companions
-          Develop social shopping features for singles to share recommendations
-          Optimize mobile shopping experiences for one-handed browsing

 Popular Product Categories Across Asia

Singles' Day 2023 saw remarkable sales across various categories, with notable regional differences:

Greater China:

- Health & Beauty (417% growth)
- Home & Garden (326% growth)
- Luggage & Bags (311% growth)
- Toys & Games

 Southeast Asia:

- Baby & Toddler Products (407% growth)
- Health & Beauty (352% growth)
- Furniture (277% growth)
- Electronics and Appliances

 2023's Most Successful Brand Campaigns

Several brands stood out with their innovative approaches and impressive results:

1. Apple

- Exclusive Tmall partnerships
- 40% sales increase from 2022
- Rapid sellout of popular devices
- Marketing focused on personal tech empowerment

2. L'Oréal

- Exclusive beauty bundles emphasizing self-care
- Engaging livestream tutorials for individual beauty routines
- 60% sales growth
- Campaigns celebrating personal beauty standards

3. Adidas

- 40% discounts on popular items
- Focus on sustainable products
- 35% year-on-year growth
- Marketing themes around individual athletic achievement

4. Huawei

- Early-bird discounts up to 47%
- Interactive virtual events celebrating tech independence
- 50% sales increase
- Solo-user-focused product features

5. Estée Lauder

- Exclusive luxury beauty sets for self-indulgence
- Virtual try-on technology for confident solo shopping
- 45% sales growth
- Campaigns focusing on personal luxury experiences

Standing Out During Single’s Day

As Singles' Day continues to evolve, setting new benchmarks for online retail success. Its transformation from a celebration of singlehood to a shopping phenomenon demonstrates how brands can authentically connect cultural meaning with commercial opportunity. As we look ahead, successful brands will be those that maintain this delicate balance – celebrating individual empowerment while creating compelling shopping experiences.

The festival's success shows that when cultural understanding meets technological innovation and strategic marketing, the result is more than just sales – it's a celebration of individual choice and personal freedom that resonates across Asia and beyond.

It would be good to see more of that kind of holistic messaging tagged to the campaigns rather than just playing on tactics like discounts, price points and freebies (e.g. 11% off, $11 promotions) that makes the brand look like they are just latching onto a commercial bandwagon, and single’s day losing its original meaning.

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Citations:

-         https://www.new-rebels.com/en/blogs/new-rebels/singles-day-and-the-rise-of-new-rebels-a-deep-dive/
-         https://www.investopedia.com/terms/s/singles-day.asp
-         https://www.daysoftheyear.com/days/singles-day/
-         https://studycli.org/chinese-holidays/singles-day/
-         https://www.businessinsider.com/8-crazy-facts-about-singles-day-in-china-2015-11?IR=T
-         https://www.digitalcrew.com.au/blogs-and-insights/10-singles-day-marketing-ideas-to-increase-your-sales/
-         https://www.contentgrip.com/singles-day-criteo-insights/
-         https://www.mastroke.com/blog/digital-marketing/7-brands-that-nailed-it-on-singles-day/
-         https://www.warroominc.com/institute-library/blog/marketing-tips-for-singles-day/
-         https://www.worldfirst.com/sg/online-sellers/singles-day-ecommerce-guide/
-         https://retailasia.com/e-commerce/news/singles-day-top-shopping-season-139-sales-growth
-         https://www.criteo.com/blog/double-dates-2023-spotlight-on-singles-day/
-         http://martechasia.net/news/over-50-of-singles-day-new-shoppers-return-for-more/
-         https://technode.com/2020/11/12/chinas-singles-day-sales-top-rmb-332-billion-across-platforms/
-         https://www.businessinsider.com/8-crazy-facts-about-singles-day-in-china-2015-11?IR=T
-         https://blog.dot.vu/singles-day-marketing/

Read More
Brand Strategy, Brand Transformation, Customer Value Proposition, Customer Based Selling, Brand Marketing Jaslyin Qiyu Brand Strategy, Brand Transformation, Customer Value Proposition, Customer Based Selling, Brand Marketing Jaslyin Qiyu

From Brand Love to Brand Relevance: A New Paradigm in Brand Building

In the evolving landscape of brand marketing, we often hear about the pursuit of "brand love" – that magical connection where consumers don't just buy your product but fall in love with your brand. But what if we're asking the wrong question? What if the goal isn't to be loved, but to be genuinely understood and valued?

 
The Paradigm Shift: From Love to Relevance

The truth is, your brand isn't about making customers love you. It's about understanding what they need from you and delivering it consistently. Success isn't measured by how many hearts your brand can capture, but by being top-of-mind when your customers have a need, want, or aspiration.

 This shift from pursuing brand love to building brand relevance isn't just semantic – it's strategic. Here's why it matters and how to make this transition effectively.

 
The Three Pillars of Brand Relevance

1. Define Your Value Proposition

Start with your "Why, What, and How." This isn't just about crafting a clever mission statement – it's about crystallizing the value you bring to your target customers. What problems are you solving? Why should they choose you? Your value proposition should answer these questions clearly and convincingly.

 2. Embrace Your Specific Audience

One of the biggest mistakes brands make is trying to be everything to everyone. Remember: You can't – and shouldn't – try to appeal to everyone. Your brand's strength isn't measured by universal appeal but by its resonance with those who matter most to your business. Are you building a brand that demands attention, or one that earns it through consistent value delivery?

 3. Foster Organic Brand Presence

Think about brands like Panadol, Pampers, or Coca-Cola. When people have a headache, need diapers, or want a cola, these brands come to mind automatically. Why? Because they've established themselves not just through advertising, but through consistent delivery of value. It's what customers say about you when you're not advertising that truly defines your brand.

 The Integration Imperative

When leaders ask me about improving brand perception and scores, they're often asking the wrong question. Instead, ask: "What broke down for our customers?" Because brand relevance requires holistic integration across:

- Sales interactions

- Customer service

- Employee behavior

- Leadership visibility

- Digital presence

 When any of these touchpoints fails, customer trust erodes. Why? Because you're no longer doing right by them. You're not giving them what they want or need. They feel betrayed.

 Building Sustainable Brand Value

1. Maintain Unwavering Consistency

- Across all channels

- Through time

- In messaging and delivery

 2. Align with Your Target Audience

- Speak their language

- Address their specific needs

- Show up where – and when – they need you

Think of it as a relationship where loyalty is as good as your ability to serve their needs.

 3. Demonstrate Value Continuously

Don't fall into the "too big to fail" mindset. Instead:

- Prove your worth through actions

- Deliver meaningful solutions

- Create tangible impact

Remember: It's a perpetual courtship.

 4. Recognize and Reward Loyalty

Too many companies focus on acquiring new customers at the expense of existing ones. Build sustainable value by:

- Rewarding continued engagement

- Building long-term relationships

- Creating organic advocate communities

 The Bottom Line

The question isn't whether your brand is loved – it's whether your brand is relevant. In today's market, relevance beats romance every time. Your brand's strength lies not in universal appeal but in its ability to consistently deliver value to those who matter most.

Are you building a brand that demands attention, or one that earns it through consistent value delivery? The answer to this question might just be the key to your brand's future success.

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More
Marketing Strategies, Leads Generation Marketing, Brand Strategy, Loyalty Marketing Jaslyin Qiyu Marketing Strategies, Leads Generation Marketing, Brand Strategy, Loyalty Marketing Jaslyin Qiyu

Revolutionizing B2C Marketing: 10 Strategic Pillars for Transformative Success

10 Strategic Pillars for Transformative Success

In today's rapidly evolving marketplace, successful B2C marketing isn't just about following trends—it's about creating them. As we navigate 2024, let's explore how to transform your marketing approach through a lens of innovation and deep strategic understanding.

 1. The Art & Science of Brand Building

Think beyond conventional branding. Your brand isn't just a logo or color scheme—it's the emotional resonance you create in your customers' minds. It’s what they think about you when someone mentions your name. Success lies in:

- Crafting a brand identity that transcends visual elements

- Building authentic emotional connections through strategic storytelling

- Empowering customers to become part of your brand narrative through user-generated content

- Creating a distinctive brand personality that stands out in a crowded marketplace

 2. Social Media: Beyond the Basics

Social platforms aren't just channels—they're ecosystems of engagement. Transform your approach by:

- Developing platform-specific strategies that maximizes unique features

- Creating content that sparks positive conversations, not just likes

- Building genuine communities through thoughtful engagement

- Pioneering innovative social commerce experiences

 3. Customer Experience: The New Marketing Frontier

The most powerful marketing tool? An exceptional customer experience. Consider:

- Designing seamless, intuitive purchasing journeys

- Implementing mobile-first strategies that reflect modern consumer behavior

- Creating personalized touchpoints that demonstrate understanding

- Building loyalty through consistent, outstanding service

 4. Content Marketing Reimagined

Content isn't king—valuable, transformative content is. Focus on:

- Creating immersive storytelling experiences

- Developing educational content that empowers your audience

- Showcasing authentic behind-the-scenes moments

- Leveraging customer success stories to inspire and engage

 5. Email Marketing Evolution

Transform your email strategy from broadcasting to conversation:

- Design personalized journeys that anticipate customer needs

- Implement intelligent automation that retains a human touch

- Create value-driven content that subscribers anticipate

- Build relationships through meaningful lifecycle communications that recognizes their relationship with you

 6. Digital Presence & SEO Mastery

Your digital presence should be a testament to innovation:

- Optimize for emerging search behaviors, including voice

- Create seamless mobile experiences that delight users

- Develop content that answers tomorrow's questions

- Build digital environments that convert and retain

 7. Data Intelligence & Analytics

Transform data into actionable insights:

- Analyze patterns to predict future behaviors

- Use testing to continuously optimize experiences

- Measure what matters, not just what's easy

- Turn feedback into strategic advantage

 8. Customer Retention Strategies

Building loyalty requires both art and science:

- Design reward systems that encourage meaningful engagement

- Create exclusive experiences that strengthen relationships

- Develop community-building initiatives that foster a sense of belonging

- Implement personalization that shows you understand their pain points, goals and aspirations

 9. Customer-Centric Promotion

Promotions should create value, not just discounts:

- Design limited-time offers that create excitement

- Build bundling strategies that enhance customer experience and solve their problems

- Create threshold-based incentives that drive larger baskets

- Develop exclusive opportunities that reward loyalty

 10. Visual Storytelling Excellence

In a visual world, stand out through:

- Creating immersive visual experiences

- Tapping on emerging technologies like AR/VR

- Designing visual narratives that resonate with target audience

- Building cohesive visual stories across channels

 Looking Forward

The future of B2C marketing lies not in following best practices, but in transforming them. Success comes from combining deep strategic understanding with innovative approaches that challenge conventional wisdom.

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More
Sales and Marketing Alignment, Marketing Strategies, Customer Based Selling, Demand Generation Marketing, Account Based Marketing Jaslyin Qiyu Sales and Marketing Alignment, Marketing Strategies, Customer Based Selling, Demand Generation Marketing, Account Based Marketing Jaslyin Qiyu

B2B Marketing Excellence: 8 Pillars for Strategic Transformation

8 Pillars for Strategic Transformation

In today's rapidly evolving B2B landscape, success demands more than just traditional marketing approaches. It requires a strategic transformation that embraces both time-tested approaches and innovative thinking. Let's explore the eight essential pillars that can revolutionize your B2B marketing strategy.

 1. Content Marketing: The Foundation of Thought Leadership

True market leadership isn't claimed—it's earned through valuable insights. By creating data-driven research reports, detailed case studies, and educational content, you're not just marketing—you're elevating industry discourse. The key lies in translating complex insights into actionable approaches that drive real business results.

 2. Lead Generation: An Art Backed by Science

Moving beyond basic lead capture requires a coordinated effort in terms of insightful content, compelling call-to-action and compelling landing pages, intelligent lead scoring, and personalized lead nurturing campaigns. It's about creating a journey that resonates with your prospects' needs while maintaining a clear path to meaningful business conversations.

 3. Digital Presence: Your Virtual Self

Your digital presence isn't just a website—it's your organization's digital personality. In the B2B space, this also means crafting a mobile-responsive experience that speaks directly to your audience's challenges, backed by client testimonials and industry recognition.

4. Account-Based Marketing: Precision at Scale

ABM represents the convergence of strategic thinking and personalized execution. By aligning marketing and sales efforts around high-value accounts, you're not just reaching audiences—you're creating tailored stories that address specific business challenges and opportunities.

 5. Relationship Building: The Human Element

In an increasingly digital world, human connections matter more than ever. From customer advisory boards to strategic partner programs, successful B2B marketing hinges on building and nurturing authentic win-win relationships that transcend traditional business boundaries.

 6. Sales Enablement: Bridging the Gap

 Empower your sales team with more than just collateral—provide them with intelligence. From comprehensive competitor analyses to ROI calculators, sales enablement should focus on tools that facilitate meaningful business discussions and demonstrate clear value propositions.

 7. Analytics & Measurement: The Pulse of Performance

True transformation requires clear visibility. By focusing on metrics that matter—from customer acquisition costs to lifetime value—you create a feedback loop that drives continuous improvement and strategic refinement.

 8. Customer Experience: The Ultimate Differentiator

In B2B, customer experience isn't just about satisfaction—it's about enabling success. From streamlined onboarding to comprehensive education initiatives, every touchpoint should reinforce your commitment to your clients' success for sustainable growth.

 The Path Forward

These pillars don't operate in isolation—they form an interconnected framework for B2B marketing excellence. The key to success lies not just in implementing each pillar, but in orchestrating them harmoniously to create sustainable competitive advantages.

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More
Social Media Strategy, Brand Strategy, Brand Marketing, Content Marketing Jaslyin Qiyu Social Media Strategy, Brand Strategy, Brand Marketing, Content Marketing Jaslyin Qiyu

Much Ado About Labubu: How a Quirky Doll Became Asia's Must-Have Collectible

In the ever-evolving landscape of collectible toys, few items have captured the imagination of Southeast Asian consumers quite like the Labubu doll of late, perhaps almost out beating Action City Be@rBrick toys. Created by artist Kasing Lung in 2015, these impish creatures with their distinctive pointy ears, sharp teeth, and mischievous smiles have transformed from niche collectibles into a cultural phenomenon that's reshaping the luxury toy market starting this year.

In this case study, I would like to share some insights around the phenomenal rise to fame of the Labubu toy.

The Power of Celebrity Influence

The Labubu craze reached new heights in early 2024 when BLACKPINK's Lisa shared photos of herself with Labubu plushies on social media. This single action triggered a dramatic chain reaction across Southeast Asia, particularly in Thailand, where the dolls quickly became must-have accessories. The impact was immediate and substantial—prices soared from their original THB 550 (USD 16.3) to an astounding THB 10,000 (USD 296.3) in resale markets.

More Than Just a Toy. It’s a Cultural Statement

What makes Labubu's success particularly fascinating is its evolution from what seems like a simple toy to a multifaceted cultural icon. Today, Labubu dolls serve several distinct purposes:

  • Fashion Statement

    • Commonly seen adorning luxury bags like Birkins and Kellys; lending a somewhat quirky touch

    • Used as sophisticated accessories by fashion influencers

    • Integrated into personal style statements that consumers consider as being representative of their personality

  • Status Symbol

    • Limited editions create exclusivity, which in turn create demand

    • Rare pieces command premium prices similar to luxury bags

    • Ownership signals cultural awareness and sophistication of a different level

  • Investment Asset

    • Collectors view certain editions as investment opportunities, perhaps no different from say a Louis Vuitton Vivienne Doll

    • Limited releases drive speculative purchasing

    • Secondary market values continue to appreciate due to scarcity

Labubu Rise to fame across of SEA

The spread of Labubu fever across Southeast Asia reveals interesting market dynamics:

  • Thailand

    • The first Labubu-themed store in Bangkok generated USD 1.4 million on opening day

    • This was backed by strong celebrity and influencer adoption

    • Plus clever integration with tourism promotion initiatives 

  • Singapore

    • Successfully localized through special editions (e.g., Merlion Labubu keychain)

    • Backed by strong retail presence

    • Supported by high engagement among young professionals, where it was reported someone spent as much as $10,000 a month on the dolls!

  • Malaysia and Indonesia

    • Seeing growing market penetration

    • Especially rising popularity among 18-35 consumers

    • Backed by increasing presence through pop-up stores and online platforms

The Psychology Behind the Phenomenon

The unprecedented success of Labubu can be attributed to several psychological factors:

  • Emotional Connection

    • It bears design elements that trigger protective instincts

    • Its features appeal to both childlike wonder and adult sophistication

    • All this invoke strong nostalgic elements

  • Community Building

    • Active online collector communities encourage its spread and rise to fame

    • Rampant online sharing of experiences and increase in trading platforms

    • Driven by active social media engagement

  • Fear of Missing Out (FOMO) Effect

    • Limited releases create sense of urgency

    • Blind box format adds to excitement and mystery

    • Exclusive collaborations with other brands and artists further drive demand

Business Strategy Insights

The Labubu phenomenon offers valuable lessons in product marketing and brand building:

  • Successful Elements:

    • Strategic use of scarcity

    • Effective celebrity partnerships

    • Strong social media presence

    • Local market adaptation

    • Quality control and authentic design

What’s Next Labubu?

As Labubu continues to capture hearts and wallets across Asia, several trends are worth watching:

  • Market Expansion

    • Growing presence in new regional markets outside of SEA

    • Potential for global reach

    • Diversification of product lines

  •  Cultural Impact

    • Integration into local fashion scenes, including luxury fashion

    • Influence on collector culture, including more cross-collaborations

    • Evolution of luxury toy market

  • Brand Development

    • New collaborations and partnerships with other prominent influencers, designers and artists

    • Product line expansions for more Labubu merchandise

    • Digital presence enhancement, including Labubu games or metaverse

Key Takeaways

The Labubu phenomenon demonstrates how a well-designed product, combined with strategic marketing and cultural relevance, can transcend its original purpose to become a cultural touchstone, if it addresses a customer’s emotive need or desire. Not just that, when the opportunity strikes, as in the case of the organic endorsement by BLACKPINK's Lisa, the brand cleverly capitalizes on that burst of fame to quickly take the market by storm.

 Its success offers valuable insights for brands looking to create similar impact:

  • Authenticity in design matters

  • Celebrity endorsements can catalyze growth and often, organic endorsements are becoming even more powerful than paid ones

  • Local market adaptation is crucial (e.g. merlion Labubu)

  • Community building drives sustained engagement

  • Scarcity can create value due to FOMO when managed and timed properly

As the collectible market and social media landscape continues to evolve, Labubu stands as a testament to the power of combining artistic vision with strategic market development, powered by clever use of social. Its journey from a simple toy to a cultural phenomenon provides a fascinating case study in modern brand building and consumer behavior.

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Citations:

[1] https://www.tatlerasia.com/lifestyle/entertainment/the-rise-of-labubu-plush-toy-trend

[2] https://www.thestar.com.my/news/nation/2024/10/21/labubu-doll-craze-drives-enthusiasts-to-spend-thousands

[3] https://says.com/my/lifestyle/what-is-labubu

[4] https://www.prestigeonline.com/th/lifestyle/art-plus-design/what-is-labubu-faq-where-to-buy-origins-price-kasing-lung-lalisa-manobal/

[5] https://cnalifestyle.channelnewsasia.com/trending/things-know-about-labubu-pop-mart-409246

[6] https://www.tatlerasia.com/lifestyle/entertainment/celebrities-labubu-collection

[7] https://www.reddit.com/r/askSingapore/comments/1ftj7mt/whats_with_the_labubu_craze/

[8] https://novelship.com/news/8-fun-facts-about-labubu-the-toy-that-stole-hearts-worldwide/

[9] https://kr-asia.com/southeast-asia-is-the-next-playground-for-trendy-toys-and-brands-are-cashing-in

[10] https://e.vnexpress.net/news/business/companies/vietnamese-spend-big-on-limited-art-toy-labubu-4779257.html

Read More
Social Media Strategy, Content Marketing, Content Strategy Jaslyin Qiyu Social Media Strategy, Content Marketing, Content Strategy Jaslyin Qiyu

The Curious Case of Moo Deng

If you are living in Southeast Asia and haven’t already caught the hype of the adorable pygmy hippo, Moo Deng, you might be living under a rock! In fact, she’s potentially trending as much as Taylor Swift in some markets!

Born on July 10, 2024, Moo Deng's name means "bouncy pig" in Thai. Since her birth, she has drawn considerable online attention, resulting in a substantial increase in zoo attendance and merchandise sales. The Khao Kheow Open Zoo reported a remarkable rise in visitors, with weekend attendance skyrocketing from a few hundred to over 10,000 shortly after her arrival.

Given that Moo Deng is not the only pygmy hippo though they are very much endangered, what makes her such a stand-out pygmy hippo celebrity? Why didn’t other pygmy hippos in other zoos and animal parks alike achieve the same level of fame?

Below is a deep dive into the curious case of Moo Deng’s fame.

1. Social Media Influence

Moo Deng first went viral after her caretake uploaded a video of her playful antics online and she shot to fame. Moo Deng's fame is largely driven by platforms like TikTok and Instagram, where clips of her playful behavior have attracted millions of views. The zoo's dedicated TikTok account has gained over 2.5 million followers, featuring Moo Deng's daily adventures. This combination of cuteness and viral potential has propelled her into the public eye globally and encourage other zoos around the world to start showcasing their own pygmy hippos! However, none have propelled to fame at the same scale as Moo Deng.

Moo Deng’s zoo has been keeping up the daily content posts and a live 24 hour video stream of her to ensure followers are kept entertained. They also created a sense of FOMO (fear of missing out) with photos of the huge crowd all flocking to see her in person.

2. Psychological Appeal

Some observers think it’s also largely due to the "baby schema" theory, which explains much of Moo Deng's allure. Her large eyes and round body evoke nurturing instincts in humans, making her appear endearingly cute. Research shows that such features activate pleasure and care-related emotional centers in the brain, heightening her appeal. However, she is not the only pygmy hippo that has such features, so what so special about Moo Deng then?

I personally think it’s also due to her distinctive personality where she’s literally bouncing around unpredictably in a comical manner, playfully biting her caretaker and just having her own quirks that perhaps weren’t captured or reflected in her fellow pygmy hippos.

3. Strategic Marketing

Several brands have quickly latched onto Moo Deng's popularity through engaging marketing campaigns.

  • Sephora Thailand released makeup products inspired by her rosy cheeks.

  • Local bakeries created Moo Deng themed pastries, which are seeing high demand.

  • Merchandise such as shirts, cushions and flip-flops featuring Moo Deng has been introduced quickly.

  • Other content creators started creating memes of Moo Deng, giving her even more air time and further adding onto her perceived unique personality

These initiatives not only boost brand visibility but further enhance Moo Deng's presence and appeal across various consumer markets.

4. Format of Moo Deng’s Content

Kudos to Moo Deng’s caretaker for creating such an engaging format to publicize Moo Deng and promote her antics. If you follow other zoos who have since started posting their own pygmy hippos, you will notice most are static photos that don’t quite have the same allure or impact.

You also don’t see as much interactions between those hippos and their caretakers, which I believe created another level of emotive content that brings her story to life.

Impact of Moo Deng’s Fame:

Moo Deng's rising popularity has brought significant financial benefits to Khao Kheow Open Zoo. Between September 1 and 25, ticket sales reached approximately 19.2 million baht (around $587,000). However, this fame has raised concerns about animal welfare, with reports of visitors disturbing Moo Deng by throwing objects into her enclosure. In response, the zoo has implemented measures such as limiting viewing times and installing CCTV to monitor her interactions with visitors.

Moo Deng’s fame has brought much needed attention to the plight of her endangered relatives and other animal species, which is an overall win (albeit it might not be forever) for the animals in general.

Moo Deng's viral success illustrates the intersection of social media combined with emotive content, the inherent appeal of cute animals playing into the human psychology, and opportunistic marketing. As her fame continues to grow, her story serves as a case study on the ability of modern digital culture to transform an animal into a celebrity while underscoring the responsibilities associated with such visibility.

For the lack of any other possible reason, I also think that in this current, somewhat turbulent time of conflicts and disputes, Moo Deng might be a solemn reminder of the importance of hope, innocence and simple joy to help us navigate life’s uncertainties and unpleasantries.

Mad About Marketing Consulting

Advisor for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Citations:

[1] https://midas-pr.com/unpacking-the-hype-how-moo-deng-broke-the-internet/

[2] https://www.bbc.com/news/articles/cy848292dr4o

[3] https://www.nationthailand.com/blogs/life/entertainment/40041811

[4] https://economictimes.indiatimes.com/news/international/world-news/baby-pygmy-hippo-moo-deng-wobbles-her-way-to-global-stardom/articleshow/113328689.cms

[5] https://www.scmp.com/week-asia/lifestyle-culture/article/3280818/thailand-zoo-defends-viral-baby-hippo-moo-deng-against-petas-captivity-claims

[6] https://timesofindia.indiatimes.com/blocksite.cms

[7] https://www.forbes.com/sites/amandakooser/2024/10/04/what-our-moo-deng-baby-hippo-obsession-says-about-humanity/

[8] https://www.khaosodenglish.com/life/socialmedia/2024/09/30/moo-deng-decoding-a-viral-sensation-the-rise-of-a-hippo-celebrity/

Read More
Change Management, Marketing Transformation, Marketing Strategies, Organizational Transformation Jaslyin Qiyu Change Management, Marketing Transformation, Marketing Strategies, Organizational Transformation Jaslyin Qiyu

Solving The People, Platform and Process Conundrum

When it comes to transformation of any sort, especially digital ones, many business and marketing leaders tend to focus mainly on the packaging, pricing, platform and sometimes people side of things.

Based on my decades of experience working in global corporates, including professional services and consultancies, I have come to observe that the dependency on the 3Ps (People, Platforms, Process) is inherent everywhere I help with transformation, including marketing and organization-wide transformation to upskill, digitalize and restructure the function to be fit for the intended vision of the organization.

However, I have also observed that many don’t fully understand the true potential and are not maximizing the true potential of the marketing function, often treating them as a communication, creative, events or worse, a corporate gifts department.

Due to this lack of understanding and appreciation of how marketing can and should work, they often try to force new technologies, new platforms or restructure the function in such a way that it leaves no room for progress, upward mobility or innovation in the way they think, plan and execute.

This in turn affects their ability to help you actualize your business value proposition to your customers as they can only do a redesigning of your product or service offerings with a nicer tagline and/or visual year after year or come up with gimmicky promotions to entice the customers.

This then affects your overall growth and profitability as you are not addressing the true needs of your customer and in turn, you look to cut the marketing budget and worse, headcount as you see them as a cost centre and not much else. Being short on resources on all fronts, your marketing team begins to churn or go back to doing the same things in trying to cope with all the business demand and the vicious cycle repeats itself.

However, often times we should be looking at transformation in totality to include process as well to check if 1) your existing process is supportive or conducive for the transformation you need to make and 2) what changes or enhancements do you need to make or 3) what new processes you need to create to incorporate the transformation needed.

Take for example, you wish to introduce automated A/B testing within your MarTech capabilities to improve on efficiency and speed to market. There are a few things you need to consider from a process perspective.

This includes:

  • What is the current process your team has to go through to create content and offers to enable the A/B testing even if it’s a manual one?

  • Will that process change with an automated tool or will there be an additional layer of process needed to enable the testing? This can be approval of the A/B testing logic set-up in addition to the content and offer mechanics for example.

  • Are there regulatory restrictions to adhere to from a customer fairness perspective? How about the customer targeting set-up logic needed? Can you use your existing set-up framework and customer targeting attributes or do you need a new one?

  • Is there any security risk in terms of data transference leakage or concerns by incorporating the new A/B testing tool onto your existing MarTech stack?

The above is just a rough example of the process and platform side of things to consider when it comes to even a simple implementation of a seemingly harmless tool. Just barely scratching the surface and not even getting into the deep end of transformation.

This is why I founded Mad About Marketing Consulting, to bridge the gap between business and marketing, having helmed transformative roles for several global MNCs, including EY, JLL, Kantar, State Street and most recently, Citibank. I work with your business and marketing teams, creative, brand, media and even business management agencies to bring across that insider perspective of how marketing can and should work as a business enabler. This is to ensure nothing falls through the cracks as you go about your organization wide transformation.

Simply said, no one understands marketing pain points and potential as well as a marketer who has been at the forefront of change, built teams from scratch and nurtured inherited and mature teams.

Check out my credentials here.

Mad About Marketing Consulting

Ally for C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More
MarTech, Data Analytics, Marketing Analytics, Marketing Transformation, Marketing Metrics, Change Management Jaslyin Qiyu MarTech, Data Analytics, Marketing Analytics, Marketing Transformation, Marketing Metrics, Change Management Jaslyin Qiyu

Demystifying Digital and Data

I cringe and roll my eyes internally whenever I hear companies talk about how digitally mature they are because they have a nice looking website, are on all the latest social channels and have adopted a dozen of MarTech tools but not entirely sure how they are measuring success or what they are truly trying to achieve.

Being digital goes beyond just a nice looking website, be on all the latest social channels and buying all the fancy MarTech tools so you look like you are at the forefront of digital adoption. It’s also to avoid creating a data and digital dumpster.

Yes, there is such a thing as too much data and digital tools.

On the flipside, there is also such a thing as over reliance on one single platform/tool, person or process to try and help you make sense of the data you have or enable your business.

“Wait a minute”, I hear you say. “What am I supposed to do if both scenarios are not ideal?.”

I was recently inspired to write something about this after attending a few forums speaking about digitalization, data analytics, Gen AI and MarTech.

It depends on a few factors:

  • what are your objectives for using this tool or platform?

  • what are you trying to achieve and what insights are you trying to gather with the data collected?

  • how does the tool and data help you achieve your objectives?

  • what are you current processes like that will either hinder or enable you to fully utilize the tool and data collected?

  • what are the current skillsets and mindsets of your people that again will either hinder or enable you to maximize the tool and data?

  • what matters most when it comes to choosing the right tool?

  • what matters most when it comes to analyzing the data collected?

  • have you tested other tools serving a similar nature and what are the test steps you have used?

  • how are you collecting your data, storing, managing and analyzing it? What do you do with the insights gathered?

  • understand the pros and cons of multiple tools/platforms versus single tool/platform and their impact on your objectives and desired outcomes.

Some companies have chosen to stick to certain tools because they have invested a lot of time, money and effort on it despite it not meeting their needs. Some companies have chosen to over rely on just one or two people to be their so-called power users and are almost at the mercy of these folks.

Both scenarios create what we call bad behavior almost like a bad relationship where you know deep down it’s not quite right but you are so entrenched it feels like you need to live with it. What happens then is they abandon the tools bought or underutilize it (especially in the first scenario) and buy yet another tool without first understanding what is it that is not working well.

The other possibility is to hire an expert to either train your users or join your company and end up being at their mercy especially if you as the function or business owner doesn’t have a clue as to what you are trying to achieve, what the tool is capable of and its limitations, and how you intend to sustain the use of the tool if your needs change.

The way I prefer to work and advise my clients have always been to really deep dive into their pain points, current processes, people capabilities, business and marketing objectives , outcomes they want to achieve and how they want to measure success.

If I know for sure that there is a more effective platform or tool to help them achieve what they need, I will not hesitate to advise them to bite the bullet and consider another tool. Likewise, if I know the issue is not the tool but their current lack of knowledge or a gap in their processes, then I will work with them on addressing that gap instead.

A critical part of change management is mindset and behavioral change, and enablement of the people with the right skillset, supportive processes and therefore cultivating a supportive mindset to adapt to the change.

There is no one-size fits all, so what matters more is to be open to learn about different options available out there, not just what you are comfortable with or what others are using.

Psst - For data analytics, there are - tableau, amazon quicksight, power bi, looker, qilk, apache spark just to name a few commonly used ones. I have my personal favorites but it depends again on the factors I mentioned above.

About the Author

Mad About Marketing Consulting

Ally and Advisor for CMOs, Heads of Marketing and C-Suites to work with you and your teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More
Brand Marketing, Marketing Strategies, Go To Market, Start-Up Marketing Jaslyin Qiyu Brand Marketing, Marketing Strategies, Go To Market, Start-Up Marketing Jaslyin Qiyu

Two Seminars, Key Lessons Learnt

August and September were two monumental months for me as a business owner, where after more than two decades in high flying corporate roles, I found myself somewhat vulnerable at times during the events!

It’s not so much as trying to prove myself again as I learnt recently speaking to someone with eons of experience managing their own business. It’s more re-building a different brand than my own personal brand.

Marketing our own company’s brand is sometimes seen as more difficult than marketing another company’s brand. That is because we usually won’t have huge amount of resources, be it time or funds. What we have are usually huge doses of self doubt, especially when we face rejections.

Rejections were aplenty, especially when I was hosting my own exhibition booth at The Business Show Asia and it works both ways - I rejected others and others rejected me! On hindsight now, I see it as more misalignment in objectives and expectations aka the wrong fit. On that, I have learnt to qualify early and quality better.

I relieved the days where I was in a more junior position, setting up events from scratch, pulling up banners, packing gifts to printing tags. But I did it with way more pride now than before because I am now at a place where I truly appreciate the value all the little things can help to contribute to the eventual success of an event. If you don’t take pride in it, it will certainly be apparent to your customers!

Overseeing the planning by myself versus working with others to co-organize are also valuable experiences. Though working collaboratively as a team is nothing new to me and people who have worked with me before often tell me that they appreciate the trust I placed on them. I believe in walking the talk as a leader - we are all in it together and if the going gets tough, we face it together but ultimately, if I can provide the air cover as their leader, I certainly will and should! On this, lessons are aligning expectations to make sure everyone is on the same page.

Preparing for the worse and seeing the rainbow at the end -that’s another valuable lesson learnt as things can and often will go wrong in many ways. What we can do are to manage well what we can predict and make the best of what we cannot control.

All that said, I have thoroughly enjoyed myself and learnt a lot from both events. The highlights are always the interactions with people in person; that’s irreplaceable! The insights exchanged also inspired new ideas and perceptions. It also made me realized that we all don’t need to be absolute experts in every topic that we bring to the seminars - everyone is still learning, exploring, listening and forming their own enhanced observations through the sharing by others.

Next - I’m looking forward to October and November’s series of speaking events - Singapore > Bangkok > Singapore > Dubai > Singapore - Bring it on!

If you’re interested to watch key highlights and takeaways of the panel discussions held during these events, check here and follow our YouTube Channel!

About the Author

Mad About Marketing Consulting

Ally and Advisor for CMOs, Heads of Marketing and C-Suites to work with you and your marketing teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More
Strategic Communications, Change Management Jaslyin Qiyu Strategic Communications, Change Management Jaslyin Qiyu

Communications Made Complex by Colleagues?

In my years of managing and navigating various corporate structures, be it leading organizational transformation or being part of a cog in the wheel of change, I have learnt that:

  • changes are often made more complicated than usual due to people

  • this complication increases even more when these people get caught up in less than ideal processes

  • add politics to the fold and you get lots of resistance, inertia, quiet quitters or passive-aggressive behaviour

I have had my fair share of being the wide eye doe, especially during the earlier days of my career when I thought naively that everyone should see the newbie (aka me) as being harmless.

It took me a good five years at least to wise up about a thing or two and not take things to heart when the going gets tough.

That is why I place huge emphasis on internal communications at the following levels when it comes to transformation of any sort:

  • organization-wide

  • within departments and teams

  • between managers and their one-downs

  • amongst working peers

  • across functional lines, regardless of seniority

The importance of internal communications and internal stakeholder management includes making an effort to strengthen one’s interpersonal skills.

It is not so much about whether one is an extrovert or introvert. Good interpersonal skills comes with being able to connect and communicate with empathy, active listening and having the bigger picture in mind of what you are trying to achieve.

Just always bear in mind that majority of people are innately fearful of change, disruptions to the familiar and protective of what they care about. Thus, when we are the ones responsible for implementing and communicating that change, we should be prepared for resistance, complications, and people going out of the way to make it almost impossible for you to achieve what you want.

Also important to keep in mind - it’s nothing personal; it’s just business. Focus on establishing that position of trust, impartiality and highlighting the benefits to those impacted by the change.

It takes time, patience, conviction and confidence, and resist playing petty politics.

About the Author

Mad About Marketing Consulting

Ally and Advisor for CMOs, Heads of Marketing and C-Suites to work with you and your marketing teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More
Customer Experience Excellence, Customer Experience Management, Strategic Communications, Corporate Communications, Crisis Communications Jaslyin Qiyu Customer Experience Excellence, Customer Experience Management, Strategic Communications, Corporate Communications, Crisis Communications Jaslyin Qiyu

Sorry is the Hardest Word?

Is it pride, ego or just plain cluelessness?

Having managed social and crisis communications for companies that I have worked for previously and now advising clients on their own communications approach, it seems that the word “sorry” is sometimes not found in the companies’ dictionary.

It is in fact often harder to get a company to apologize sincerely to their customers than to win the local lottery.

If statements like “we apologise if this might have caused you any inconvenience” or “we are sorry if you have been inconvenienced” sound familiar, you might have been a victim of gaslighting if you are a customer reading this.

If you are the company responsible for this statement, you have just absolutely gaslighted your customers and possibly caused even more frustration.

The main reason these statements have an issue is the way they are being phrased. By using the words “if”, “might” and “perhaps” suggest that companies are providing an outlet for themselves to excuse their own behavior and misdemeanor.

Take for example a recent case I heard from a friend about an airline misplacing her luggage. She had to buy clothes and other necessities not provided by the hotel the moment she landed as she had everything in her luggage. The airline eventually managed to deliver the luggage to her hotel the next day with the following apology note “we apologise if we might have caused you any inconvenience having misplaced your luggage”.

They might as well say “Though we have misplaced your luggage, whether we think it’s our fault or not depends on whether you have been inconvenienced. We think you might be or you might not, who knows (or cares?)”.

They should have placed themselves in the shoes of their customer and think empathetically before they craft the note and decided on the appropriate actions.

If it’s them, would they not feel frustrated, stressed and absolutely inconvenienced being in another country without their own belongings? Would they be absolutely delighted to have an airline that they entrust to transport them and their belongings from one place to another without fuss - lose their belongings? It’s not rocket science that customers expect the bare minimum of what they paid for when they decide to fly with said airline.

The customer is not even expecting the airline to go the extra mile to send a goodwill token of apology and appreciation for her support when in fact, a self-respecting world class airline should do that.

In contrast, I recall an incident when a driver drove off with my bag accidentally when I was in Japan and was uncontactable because his mobile phone was out of power. He turned up later in the evening and apologized profusely without any “ifs” or ”mays” and the next morning, got me a small token of apology though I was not expecting it at all.

This goes to show that everyone can make that impact and difference in customer centricity; it’s a matter of your core values and if you genuinely care enough to do so or not.

From a communications perspective, it is also better to be more transparent and forthcoming in owning the issue, acknowledging mistakes, and apologizing for them sincerely. No organization is too big or important for an apology when it’s warranted; just as no organization is too big to fall.

So, the next time when a mistake is made, how ready are you to own it sincerely?

About the Author

Mad About Marketing Consulting

Ally and Advisor for CMOs, Heads of Marketing and C-Suites to work with you and your marketing teams to maximize your marketing potential with strategic transformation for better business and marketing outcomes.

Read More